Warranty of Chrome Products
Lifetime Warranty
All Chrome products carry a lifetime guarantee to be free of defects in materials and workmanship. This does not cover reasonable wear and tear or abuse. We will repair or replace, free of charge, any item that is found to be defective in materials or workmanship.
If you screwed up and broke your bag as a result of your own action...we can still help. Give us a call and let us know what happened. If your story is sufficiently ridiculous you may qualify for a free repair.
Money Back Guarantee
If you're not satisfied with your purchase, for any reason, return the unused item in its original condition (within a reasonable amount of time), for a full refund, less shipping costs. We will refund shipping costs if the return is the result of our error. Please return the item in the original box or a package of sufficient size to accommodate the item. Please don't roll or cram the bag in a tiny package, this results in damage to the product which may result in only a partial refund.
If you screwed up, and ordered the wrong bag, or the color you ordered doesn't match your new outfit, we want you to be happy so we will exchange the item at no additional charge other than the difference in price between the two items and the associated freight charges to send the replacement item back to you.